This Privacy Policy explains how TechPackr collects, uses, shares and protects your personal data when you visit techpackr.ai or use our services. We process personal data in accordance with Regulation (EU) 2016/679 ("GDPR") and the Spanish Organic Law 3/2018 on the Protection of Personal Data and guarantee of digital rights ("LOPDGDD").
The data controller responsible for the processing of your personal data is:
Legal entity: [LEGAL ENTITY NAME]
Tax ID (NIF/CIF): [NIF/CIF]
Registered address: [REGISTERED ADDRESS]
Email: Support@techpackr.ai
Data Protection contact: Support@techpackr.ai
We process your personal data for the following purposes, each with a corresponding legal basis under article 6 GDPR:
| Purpose | Legal basis |
|---|---|
| Create and manage your account, deliver the Service, support requests | Performance of a contract (art. 6.1.b) |
| Process payments, invoicing, fraud prevention | Contract & legal obligation (art. 6.1.b & 6.1.c) |
| Comply with tax, accounting and other legal obligations | Legal obligation (art. 6.1.c) |
| Improve and secure the Service, prevent abuse, debug | Legitimate interest (art. 6.1.f) |
| Send service-related communications (e.g., security, billing) | Performance of a contract (art. 6.1.b) |
| Send marketing emails, newsletters, product updates | Consent (art. 6.1.a) — withdrawable at any time |
| Analytics and non-essential cookies | Consent (art. 6.1.a) — via cookie banner |
| Improve our AI features using anonymised inputs | Legitimate interest (art. 6.1.f), subject to your right to object |
We do not sell your personal data. We share data only with trusted subprocessors that act on our instructions and under written data-processing agreements:
| Provider | Purpose | Location |
|---|---|---|
| Stripe | Payment processing | Ireland / USA |
| [CLOUD PROVIDER] (e.g., AWS, Google Cloud) | Hosting and storage | [REGION] |
| [EMAIL PROVIDER] (e.g., Postmark, Resend) | Transactional & marketing email | EU / USA |
| [ANALYTICS PROVIDER] (e.g., Plausible, GA4) | Aggregated analytics (only with consent) | EU / USA |
| [AI PROVIDER] (e.g., OpenAI, Anthropic) | AI processing of inputs to generate Output | USA |
We may also disclose data to public authorities where required by law.
Some subprocessors are located outside the European Economic Area. Where this is the case, we rely on appropriate safeguards under chapter V of the GDPR, including Standard Contractual Clauses adopted by the European Commission and, where necessary, supplementary measures.
Under GDPR and LOPDGDD you have the following rights:
You can exercise your rights at any time by emailing Support@techpackr.ai with the subject line "Privacy request" and attaching a copy of an identification document so we can verify your identity. We will respond within one (1) month, extendable to two further months for complex requests, in accordance with article 12 GDPR.
If you believe that we have not handled your personal data appropriately, you have the right to lodge a complaint with the Spanish Data Protection Authority — Agencia Española de Protección de Datos (AEPD):
We encourage you to contact us first so we can try to resolve your concerns.
We implement reasonable technical and organisational measures to protect your data, including encryption in transit (TLS), encryption at rest, role-based access controls, regular backups and periodic security reviews. No system is fully secure; we encourage you to use a strong, unique password.
The Service is not directed to children under 16. We do not knowingly collect personal data from minors. If you believe we have collected such data, please contact us so we can delete it.
We may update this Privacy Policy from time to time. Material changes will be communicated by email or through the Service. The "Last updated" date at the top reflects the latest version.